The offer and the sale of the products are regulated by the following general conditions of sale. The purchased products are sold by Fattoria Ramerino Srl – Via Roma 404 – 50012 Bagno a Ripoli (FI) – P.IVA 06578200484
In the following agreement are used these definitions:
Customer: indicates the natural person or legal entity who purchases the products
Supplier: indicates the company Fattoria Ramerino Srl – Via Roma 404 – 50012 Bagno a Ripoli (FI) – VAT number 06578200484.
Products: indicates the products marketed by Fattoria Ramerino Srl
Party: indicates the Customer or (HEADER) Parties: indicates the Customer and (HEADER)
Knowledge of the General Conditions of Sale
The conditions of sale are considered known by the customer at the time of making the purchase. Therefore each order implies the implicit acceptance. These general conditions may be updated or modified at any time by the Supplier.
Object of the contract
The offer and sale of products imply the implementation of a remote contract governed by art. 50 ff. of Legislative Decree 6 September 2005, n. 206 (Consumer Code), as well as by Legislative Decree 9 April 2003 n. 70 (c.d. Law on Electronic Commerce).
Acceptance of the Order and Conclusion of the Sales Contract
The Customer, by sending a purchase order, declares to know and accept the present conditions of sale and the further information contained on the site. The contract will be considered concluded, and will be binding for both parties, only when the order confirmation notice will be sent to the Customer by e-mail to the e-mail address indicated at the time of purchase.
Products and Sale Prices
All sales prices of the products present are inclusive of VAT. and any other tax. It is understood that the image accompanying the presentation of the products may not be perfectly representative of its characteristics but may differ in colour, size and accessory products present in the figure.
Terms of payment
At the time of purchase, the Customer can choose whether to pay by Paypal, Credit Card or Advance Bank Transfer. For payment by credit card or PayPal account, the Customer will be redirected to the PayPal payment platform, where he can make the payment in secure mode.
The PayPal platform directly manages the data entered on its website to make the payment. The Supplier does not collect any data relating to the Credit Card used, or relating to the access codes to the “PayPal” form of payment. This information is collected directly from the PayPal payment system.
For advance bank transfers, the order will be processed upon receipt of the transfer. Payment must be made within 3 days from the date of the order. Go beyond this deadline, the order will be automatically cancelled.
BENEFICIARY: Fattoria Ramerino Soc. Agr. S.R.L.
BANK: INTESA SANPAOLO
Tax Certification and Invoice
In any case, all customers will be sent an order summary. The invoice relating to products purchased by private individuals will not be issued. If you are a company, email@example.com directly
Delivery terms and conditions
The products are shipped by express courier, and the delivery times to the customer vary according to the destination, the moment in which the order is acquired and the availability of the product itself. In any case, delivery times will never exceed those set out in art. 6 Legislative Decree 185/99.
Delivery to the courier takes place within 3 working days from the moment the order confirmation is sent to the customer. Barring unforeseen circumstances, delivery times on the national territory will be equal to 1 working day from delivery to the Courier, excluding holidays. For Puglia, Basilicata, Calabria, Sicily and Sardinia, delivery times will generally be 2 working days. For locations that are difficult to reach such as mountain resorts, smaller islands, extreme suburbs, delivery times will be 3/4 working days.
During busy periods, such as Black Friday or Christmas, shipments may be subject to slight delays.
Upon delivery, the Customer will receive an email from the courier where he can also select another delivery address or select a firm point distributed throughout Italy. If the customer is not available at the time of delivery of the order, the courier will leave a notice. The following day he will make a second attempt. If also in this case it is not possible to deliver the order, because the Customer is absent, the storage of the goods with the Courier will begin. All costs relating to the storage and redelivery of the goods will be charged to the Customer before the release of the stock and he will have to contact the courier to arrange delivery of the order. In order to be able to carry out the delivery without impediments, the Customer is asked to enter a mobile phone number in the delivery data.
Upon receipt of the goods, the Customer must strictly verify that the package is perfectly closed, intact and not damaged. A guarantee adhesive tape is applied to each package to prevent it from being opened and to signal any attempts at tampering if the tape is damaged. FATTORIA RAMERINO undertakes to guarantee the perfect condition of the products upon delivery to the courier. In the event that the product is damaged, the Customer must immediately report the fact to the courier, accepting the package with specific reserve by means of a written complaint indicating where and how the package was damaged. A copy of this dispute must be sent to the email address firstname.lastname@example.org not later than 12 hours after the incident. Otherwise, the package will be deemed duly delivered.
For shipping we require a minimum order of 3 bottles or multiples (3-6-9-12 etc.) to optimize the environmental impact. To get free shipping, a minimum purchase of €150 is required. For smaller amounts, communication will be given directly on the site and in the order summary, before purchase.
Right of withdrawal
Pursuant to and by effect of the Consumer Code, Legislative Decree 206/2005 and Legislative Decree 21/2014, the Customer has the right to exercise the right of withdrawal within 14 calendar days from the date of receipt of the purchased good .
To exercise this right, the Customer must send an e-mail to email@example.com indicating their data, Name, Surname, Address, Order number, telephone, product description, IBAN code and holder of the current account where you are asked to make the transfer for the refund (see email template below). As soon as this request has been confirmed by the Supplier, the Customer must return the product he intends to return, at his own expense and with a courier of his choice, including in the shipment a letter with his personal data communicated via e-mail (see model more down).
The exercise of the right of withdrawal presupposes the return, in perfect condition and adequately packaged, of the purchased products.
The returned product must reach the Supplier within 14 calendar days from the date on which he communicated the withdrawal. Once the returned product has been received, the Supplier will refund the full amount of the returned goods by bank transfer, excluding shipping costs where applicable, within 14 calendar days. The customer will be held responsible, and therefore not refundable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. For products for personal use, for hygienic and sanitary reasons it is not possible to return products that have already been used. All risks relating to the transport of the returned product are the responsibility of the Customer.
To facilitate the Customer in exercising the right of withdrawal, here is an example of e-mail communication, to be included in the package with which the returned product is shipped:
Subject: return communication
Order Number: (indicate the order number with which the goods were purchased).
Buyer data: (indicate name, surname, address, telephone, e-mail)
Product for which the right of withdrawal is exercised: (indicate the brand, name and format of the product, any product code as per the order summary sent in the shipment)
IBAN code: (indicate the IBAN number of the current account where you intend to receive the refund credit)
Current Account Holder: (Indicate the holder of the current account where you intend to receive the refund credit).